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Frequently Asked QuestionsQuestions:1) How do I go about starting the challenge coin design and ordering process? 2) What is the minimum order quantity? 3) What file formats are accepted for images? 4) Do you accept faxes for lapel pin reference images and ideas? 5) What metal plating options do you offer for your lapel pins? 6) What are your lapel pins made from? 7) Are you able to manufacture lapel pins in different shapes? 8) What payment methods do you accept? 9) What are the shipping costs for my order? 10) Do you ship to APO/FPO addresses? 11) How long does it take before I receive my lapel pins? 12) Why are my lapel pins, destined for an APO address, being shipped via UPS to Winter Park, FL? 13) Do you offer a "rush" service/fee? 14) What is the minimum order for a reorder? 15) Can I pay to have my lapel pins overnighted? 16) When is payment due for my order? 17) How long do you keep our mold and artwork on hand? Answers: 1) How do I go about starting the lapel pin design and ordering process? The design and ordering process is relatively simple and it starts with you providing us, via email, your lapel pin ideas, reference images, etc. We then take your information that you provided and create a digital mock up (which we call a proof) that we email to you for your review. Along with this proof we will include a price quote. Please note that to create a price quote we require the quantity to be ordered and desired size. 2) What is the minimum order quantity? The minimum order is 100 lapel pins. 3) What file formats are accepted for images? We prefer images to be in .EPS or .AI formats, if possible. Otherwise, we accept .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF and .PSD. We are not able to work with .CDR or .PUB file types. 4) Do you accept faxes for lapel pin reference images and ideas? We recommend that you do not fax us images for reference as faxes come through black and white only. An option in lieu of faxes would be to scan in your ideas and email them to us. 5) What metal plating options do you offer for your lapel pins? We offer gold, silver and copper platings standard with our orders. For an extra charge, we can antique those standard finishes to give an aged look to your lapel pins. Antique finishes also help greatly when your design is mostly metal (die struck) as the darker recessed areas provide a greater contrast for text and fine lines. 6) What are your lapel pins made from? Our lapel pins are made from brass metal. 7) Are you able to manufacture lapel pins in different shapes? We can manufacture your lapel pins in most any shape. They do not have to be circular, as traditional lapel pins are. Our galleries have some examples of unique shapes. 8) What payment methods do you accept? We accept all major credit cards (including government purchasing cards), checks and contracts/purchase orders from federal organizations only. 9) What are the shipping costs for my order? We offer free UPS Air Shipping to all physical addresses in the 48 contiguous states only. Please let your sales person know of your desired delivery address, if outside the contiguous 48 states, so they may get you a quote on your shipping costs. 10) Do you ship to APO/FPO addresses? We do ship to APO/FPO addresses at an extra cost. Please supply your sales person with your address so a quote can be made for the shipping. 11) How long does it take before I receive my lapel pins? If your lapel pins are shipping to the United States, your typical turn around time is 7-10 business days for manufacturing and 2 business days for shipment transit. All other destinations' delivery times differ. 12) Why are my lapel pins, destined for an APO address, being shipped via UPS to Winter Park, FL? When you request us to ship to an APO/FPO address, we have to first ship the order from our factory in China to our office here in Florida. This is because our shipping company, UPS, does not deliver directly to APO/FPO/PO Boxes. When we receive your lapel pins, we repackage them and send them via USPS to you. 13) Do you offer a "rush" service/fee? We manufacture our lapel pins the fastest way possible so we do not offer a "rush" service. This does not necessarily mean we cannot meet your due date though. Please inform your sales person of when you are needing the pins to arrive by and he/she will give you a more detailed answer. 14) What is the minimum order for a reorder? The minimum for a reorder is 100. 15) Can I pay to have my lapel pins overnighted? We ship our lapel pins via UPS as a 2 day service. The lapel pins cannot be overnighted as they are shipped the fastest way possible from overseas free of charge. 16) When is payment due for my order? We require payment, in full, before we start an order. 17) How long do you keep our mold and artwork on hand? We keep your lapel pin's mold and artwork on file for a period of 2 years. |
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