From time to time, our customers ask questions about the shipping process. As a courtesy to them, we have decided to write a blog addressing this subject today. Here are some of the most common questions we answer about our shipping process:
Can we split ship the order to different addresses?
Yes. We can ship to different addresses. The first destination is free of charge but each additional address would be extra. Please contact us for additional details.
Can we ship to PO boxes?
We ship to physical addresses only. We do make exceptions for members of the military which leads us to the next question that is asked.
I’m stationed overseas, can you ship to my APO/DPO/FPO address?
Yes, we do ship to those military and government post offices. The cost of shipping starts at $20.00 and up.
What shipping company do you use?
We ship our products via UPS (United Parcel Service).
Can you ship my order with another courier like DHL, FedEx, etc.?
We can indeed ship with other companies but please note we pass on large discounts to our customers because we ship through UPS.
Can you use my company’s shipping account?
Since we provide free shipping, it would be best to take advantage of the service we provide. If you require that we send your package any other way, we can make arrangements to use your company’s shipping account.
Do I need to be present to sign for my package?
Yes, we require a signature from an adult to deliver your order. You would have the option to pick up the package from UPS’s hub if you are not available to sign at a certain time.
What time of day does UPS attempt to deliver my package?
If you are at a business location, packages are usually delivered by 10:30 am. Packages are delivered in the late afternoon or early evening for residences.
How long does shipping take?
Shipping typically takes 2 business days. The time quoted may change depending on customs. Custom holds are random and cannot be anticipated unfortunately.
Do you ship to countries other than the USA?
We definitely do. If UPS delivers in your country we can have coins sent to you. Please contact us to determine the extra cost involved with international shipping.
For more information, contact All About Pins. You can reach us by email at info@allaboutpins.com or call 1-866-604-9462 toll-free. We’re happy to address any concerns you may have about our shipping process and the timeframe we quote for delivery of your custom lapel pins, challenge coins, and embroidered patches.

